Delivery & Returns
As all products are handmade to order we need some time to prepare an order for shipping. We do not want to harry when we are making something unique and qualitive only for you!
Specifically we need for:
- Wedding sandals 8-15 business days (depends on the season - amount of orders)
- Sandals 3-10 business days (depends on the season - amount of orders)
- Jewelry 2-5 business days
- Belts and wallets 2-5 business days
- Sorena bags 1-2 business days
After your order is ready we send it to you through DHL express (expedited shipping).
•All orders are shipped via DHL Express Worldwide.
Russia and remote areas for DHL network are excluded, so we ship with Hellenic Post A priority Registered Air mail.
►You can contact DHL customer service to find out if your location is a remote area for their network.
Estimated shipping times
We ship from: Athens, Greece.
DHL Express Worldwide
North America: 3-4 business days
Europe: 1-2 business days
Australia, New Zealand and Oceania: 4-8 business days
Everywhere Else: 3-9 business days
Post office registered mail
Europe: 6-10 business days
Everywhere Else: 8-15 business days
We'll do our best to meet these shipping estimates, but cannot guarantee them.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.
Orders are not insured. If you would prefer to have your package insured against loss or damage, please let us know and we will inform you about the additional cost.
Returns & exchanges
We gladly accept returns, exchanges, and cancellations
Contact us within: 7 days of delivery
Ship items back within: 7 days of delivery
Request a cancellation within: 12 hours of purchase
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns for:
- Custom or personalized orders
- Intimate items, for hygiene reasons (e.g earrings)
- Items on sale
- Sorena handbags
Conditions of return
We accept returns and provide a refund, minus original shipping fees. In case of return for Free Shipping items you will be charged the shipping fees we paid to ship your order. In case of exchange for Free Shipping items you will be charged the fees for sending the new item. International orders will be charged 26€, orders in EU will be charged 19€ and domestic orders will be charged 5€.
Returns must be sent back within 21 days of receipt of your item. Please send back with a tracking number for your protection. We are not responsible for lost returns.
CONTACT US before you return your item to guide you how to do it!
Buyers are responsible for return or exchange shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Questions about your order?
Please contact us if you have any problems with your order.