Delivery & Returns

Processing time

As all products are handmade to order we need some time to prepare an order for shipping. We do not want to harry when we are making something unique and qualitive only for you!

Specifically we need for:

Wedding sandals 8-15 business days (depends on the season - amount of orders)
Sandals 3-10 business days (depends on the season - amount of orders)
Jewelry 2-5 business days
Belts and wallets 2-5 business days
Sorena bags 1-2 business days

After your order is ready we send it to you through DHL express (expedited shipping).

Shipping methods

•All orders are shipped via DHL Express Worldwide.

Estimated shipping times

We ship from: Athens, Greece.
Destinations: Worldwide

DHL Express Worldwide

North America: 3-4 business days

Europe: 1-2 business days

Australia, New Zealand and Oceania: 4-8 business days

Everywhere Else: 3-9 business days

Post office registered mail

Europe: 6-10 business days

Everywhere Else: 8-15 business days

We'll do our best to meet these shipping estimates, but cannot guarantee them.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

Orders are not insured. If you would prefer to have your package insured against loss or damage, please let us know and we will inform you about the additional cost.

Returns & Exchanges (applies to products excluding bridal shoes)

We accept returns, exchanges, and cancellations.

Contact us within: 14 days of delivery
Return items within: 14 days of delivery
Request a cancellation within: 24 hours of purchase, provided that your order has not already been shipped.

Non-returnable / non-exchangeable items

Due to the nature of these items, unless they arrive damaged or defective, we cannot accept returns for:

Custom or personalized orders
Hygiene-related items (e.g., earrings)
Sale/discounted items
Belts

Bridal Shoe Collection — Returns & Exchanges Policy

We do not accept returns or exchanges for all of our bridal shoes.

Returns/exchanges are accepted only for bridal shoes that have no sewn-on decorative elements.

The following bridal shoe designs are eligible for return/exchange:
Fairy, Honeymoon, Simply Chic, Ivy, Ivette, Celine, Isabella, Abigail, Serenity, Audrey, Mon Cheri.

Need help choosing the right size?

If you’re unable to visit us for an in-person fitting and you’re not sure which size to choose, please email us so we can guide you and help you find the best option.

Customer service hours (phone): Monday–Friday, 10:00–17:00
Email: info@dimitrasworkshop.com (anytime)
We’ll get back to you as soon as possible (usually within 24 hours).

In-store fittings (by appointment)

Fittings for all shoe styles are available at our studio by appointment.
To book your appointment, you can call us Monday–Friday, 9:00–17:00, or book easily through our website under Book an Appointment.

Conditions of return

We accept returns and provide a refund, minus original shipping fees. In case of return for Free Shipping items you will be charged the shipping fees we paid to ship your order. In case of exchange for Free Shipping items you will be charged the fees for sending the new item. International orders will be charged 26€, orders in EU will be charged 19€ and domestic orders will be charged 5€.

Returns must be sent back within 14 days of receipt of your item. Please send back with a tracking number for your protection. We are not responsible for lost returns.
CONTACT US before you return your item to guide you how to do it!

Buyers are responsible for return or exchange shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Questions about your order?

Please contact us if you have any problems with your order.